Maruti Suzuki has increased its customer support in areas of Chennai and some parts of Andhra Pradesh affected by cyclones. Following the release of information about the cyclone "Michaung," Maruti Suzuki alerted its customers via 7,00,000 SMS messages with safety instructions.
This was done so that customers could protect their cars from potential damage even before the cyclone made landfall.
Following the storm, Maruti Suzuki has worked with its dealer partners to restore mobility to customers during this difficult time and has made a number of arrangements at its workshops.
selected and given Service Managers with expertise in that area to help troubled clients. They have added spare parts inventory for ready availability, created a pool of trained manpower from its service workshops in nearby cities for quicker redressal, collaborated with insurance firms for faster processing and settlement, and shared their contact information for direct communication with customers so they can receive quick service support.
They have also mobilized 46 tow trucks from neighboring cities and activated 34 Maruti Road Side Assistance vehicles for quick response.
The company is working nonstop to promptly repair and deliver the damaged vehicles to its clients. In addition to working with taxi services, the company offers loaner cars to ensure that customers' mobility is unhindered even while their vehicle is being repaired.